[rt-users] On Owner Change not working

Keith Edmunds keith at midnighthax.com
Wed Apr 5 08:10:30 EDT 2006


I've set up a notification on owner change (as in part 2 of
http://wiki.bestpractical.com/index.cgi?NotifyOwner). However, when a
user changes the owner no notification is sent. This is in the log:

===================================================================
[Wed Apr  5 12:06:52 2006] [debug]: About to think about scrips for
transaction #55232
(/usr/share/request-tracker3.4/lib/RT/Transaction_Overlay.pm:154)
[Wed Apr  5 12:06:52 2006] [debug]: About to prepare scrips for
transaction #55232
(/usr/share/request-tracker3.4/lib/RT/Transaction_Overlay.pm:158)
[Wed Apr  5 12:06:52 2006] [debug]: Found 0 scrips
(/usr/share/request-tracker3.4/lib/RT/Scrips_Overlay.pm:354)
[Wed Apr  5 12:06:52 2006] [debug]: About to commit scrips for
transaction #55232
(/usr/share/request-tracker3.4/lib/RT/Transaction_Overlay.pm:167)
===================================================================

It doesn't look as if RT thinks any scrips should be run.

This is RT 3.4.1. Any pointers as to where I should be looking or ways
in which I can get more information?

Thanks,
Keith



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