[rt-users] Request Tracker email problems and errors

[Jesse Vincent]

On Wed, Apr 05, 2006 at 03:03:03PM +0200, Greg Shiers - SI Works Internet wrote:
> Dear List
> 
> We are getting this error in our error logs.
> 
> *[Wed Apr  5 11:56:47 2006] [error]: Scrip Prepare 4 died. - Undefined 
> subroutine &Scalar::Util::weaken called at 
> /opt/rt3/lib/RT/Action/Generic.pm line 108.*

You need to reinstall Scalar::Util, this time building it with support
for the XS (compiled) version.

> 
> Stack:
>  [/opt/rt3/lib/RT/Action/Generic.pm:108]
>  [/opt/rt3/lib/RT/Action/Generic.pm:80]
>  [/opt/rt3/lib/RT/ScripAction_Overlay.pm:178]
>  [/opt/rt3/lib/RT/Scrip_Overlay.pm:473]
>  [/opt/rt3/lib/RT/Scrips_Overlay.pm:236]
>  [/opt/rt3/lib/RT/Transaction_Overlay.pm:162]
>  [/opt/rt3/lib/RT/Record.pm:1435]
>  [/opt/rt3/lib/RT/Ticket_Overlay.pm:721]
>  [/opt/rt3/lib/RT/Interface/Web.pm:386]
>  [/opt/rt3/share/html/Ticket/Display.html:105]
>  [/opt/rt3/share/html/Ticket/Create.html:299]
>  [/opt/rt3/share/html/autohandler:247]
> (/opt/rt3/lib/RT/Scrip_Overlay.pm:481)
> 
> and then we are getting this error about the user database
> 
> *[Wed Apr  5 11:37:38 2006] [err]: Couldn't load  from the users 
> database. (/opt/rt3/lib/RT/CurrentUser.pm:146)*
> 
> We installed RT a while back to start testing etc adding accounts etc 
> etc, and never rebooted the server until yesterday, and now after the 
> reboot, we are receiving NO email correspondence from RT when adding a 
> new ticket or when adding a comment to the system, where as before we 
> rebooted everything was working perfectly.
> 
> Any help would be much appreciated.
> 
> Thanks in Advance.
> 
> Greg

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