[rt-users] Request Tracker email problems and errors

[Greg Shiers - SI Works Internet]

I'll give that a shot.

Any idea why no emails are getting sent out, before we rebooted they 
were going out fine.

A Strange thing that i have noticed now too is that previously it was 
set to record outgoing emails, which it did on all tickets, now the 
system doesnt seem to record emails in the ticket history at all any more.

I'll give make testdeps a shot now and see what happens.

Todd Chapman wrote:
> I would run RT's "make testdeps". It sounds like you don't
> have the Scalar::Utill module installed.
>
> On Wed, Apr 05, 2006 at 03:03:03PM +0200, Greg Shiers - SI Works Internet wrote:
>   
>> Dear List
>>
>> We are getting this error in our error logs.
>>
>> *[Wed Apr  5 11:56:47 2006] [error]: Scrip Prepare 4 died. - Undefined 
>> subroutine &Scalar::Util::weaken called at 
>> /opt/rt3/lib/RT/Action/Generic.pm line 108.*
>>
>> Stack:
>>  [/opt/rt3/lib/RT/Action/Generic.pm:108]
>>  [/opt/rt3/lib/RT/Action/Generic.pm:80]
>>  [/opt/rt3/lib/RT/ScripAction_Overlay.pm:178]
>>  [/opt/rt3/lib/RT/Scrip_Overlay.pm:473]
>>  [/opt/rt3/lib/RT/Scrips_Overlay.pm:236]
>>  [/opt/rt3/lib/RT/Transaction_Overlay.pm:162]
>>  [/opt/rt3/lib/RT/Record.pm:1435]
>>  [/opt/rt3/lib/RT/Ticket_Overlay.pm:721]
>>  [/opt/rt3/lib/RT/Interface/Web.pm:386]
>>  [/opt/rt3/share/html/Ticket/Display.html:105]
>>  [/opt/rt3/share/html/Ticket/Create.html:299]
>>  [/opt/rt3/share/html/autohandler:247]
>> (/opt/rt3/lib/RT/Scrip_Overlay.pm:481)
>>
>> and then we are getting this error about the user database
>>
>> *[Wed Apr  5 11:37:38 2006] [err]: Couldn't load  from the users 
>> database. (/opt/rt3/lib/RT/CurrentUser.pm:146)*
>>
>> We installed RT a while back to start testing etc adding accounts etc 
>> etc, and never rebooted the server until yesterday, and now after the 
>> reboot, we are receiving NO email correspondence from RT when adding a 
>> new ticket or when adding a comment to the system, where as before we 
>> rebooted everything was working perfectly.
>>
>> Any help would be much appreciated.
>>
>> Thanks in Advance.
>>
>> Greg
>>     
>
>   
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