[rt-users] RTFM error

Joshua Ginsberg jag at fsf.org
Wed Apr 5 13:53:10 EDT 2006 

Any thoughts about where to look to solve this would be very much
appreciated. Thanks!

-jag

On Mon, 2006-04-03 at 18:07 -0400, Joshua Ginsberg wrote:
> Using RT 3.0.12 and RTFM 2.0.3 on Breezy installed from apt, trying to
> get to /RTFM/index.html I get the following error:
> 
> error: 
> Can't locate object method "new" via package "RT::FM::ArticleCollection" (perhaps you forgot to load "RT::FM::ArticleCollection"?) at /usr/share/request-tracker3/html/RTFM/Elements/NewestArticles line 60.
> 
> context: 
> ... 
> 
> 56: 
> <%INIT>
> 57: 
> my $rows = 10;
> 58: 
> my $i;
> 59: 
> my $MyArticles;
> 60: 
> $MyArticles = new RT::FM::ArticleCollection ($session{'CurrentUser'});
> 61: 
> $MyArticles->UnLimit;
> 62: 
> $MyArticles->RowsPerPage($rows);
> 63: 
> $MyArticles->OrderBy(FIELD => 'LastUpdated', ORDER => 'DESC');
> 64: 
> 
> ... 
> 
> code stack: 
> /usr/share/request-tracker3/html/RTFM/Elements/NewestArticles:60
> /usr/share/request-tracker3/html/RTFM/index.html:24
> /usr/share/request-tracker3/html/autohandler:200
> 
> raw error
> 
> 
> Can't locate object method "new" via package "RT::FM::ArticleCollection" (perhaps you forgot to load "RT::FM::ArticleCollection"?) at /usr/share/request-tracker3/html/RTFM/Elements/NewestArticles line 60.
> 
> 
> Trace begun at /usr/share/perl5/HTML/Mason/Exceptions.pm line 128
> HTML::Mason::Exceptions::rethrow_exception('Can\'t locate object method "new" via package "RT::FM::ArticleCollection" (perhaps you forgot to load "RT::FM::ArticleCollection"?) at /usr/share/request-tracker3/html/RTFM/Elements/NewestArticles line 60.^J') called at /usr/share/request-tracker3/html/RTFM/Elements/NewestArticles line 60
> HTML::Mason::Commands::__ANON__ at /usr/share/perl5/HTML/Mason/Component.pm line 134
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x995b944)') called at /usr/share/perl5/HTML/Mason/Request.pm line 1232
> eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 1226
> HTML::Mason::Request::comp(undef, undef) called at /usr/share/request-tracker3/html/RTFM/index.html line 24
> HTML::Mason::Commands::__ANON__ at /usr/share/perl5/HTML/Mason/Component.pm line 134
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x98ae44c)') called at /usr/share/perl5/HTML/Mason/Request.pm line 1232
> eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 1226
> HTML::Mason::Request::comp(undef, undef) called at /usr/share/perl5/HTML/Mason/Request.pm line 898
> HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x987f2b4)') called at /usr/share/request-tracker3/html/autohandler line 200
> HTML::Mason::Commands::__ANON__ at /usr/share/perl5/HTML/Mason/Component.pm line 134
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x98ad348)') called at /usr/share/perl5/HTML/Mason/Request.pm line 1227
> eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 1226
> HTML::Mason::Request::comp(undef, undef, undef) called at /usr/share/perl5/HTML/Mason/Request.pm line 458
> eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 458
> eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 410
> HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x987f2b4)') called at /usr/share/perl5/HTML/Mason/ApacheHandler.pm line 160
> HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x987f2b4)') called at /usr/share/perl5/HTML/Mason/ApacheHandler.pm line 810
> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x839baa8)', 'Apache=SCALAR(0x839bc4c)') called at /usr/share/request-tracker3/libexec/webmux.pl line 139
> eval {...} at /usr/share/request-tracker3/libexec/webmux.pl line 139
> RT::Mason::handler('Apache=SCALAR(0x839bc4c)') called at /dev/null line 0
> eval {...} at /dev/null line 0
> 
> It seems I'm not the only one to have encountered this:
> http://www.gossamer-threads.com/lists/rt/devel/38405
> 
> And probably also this guy here:
> http://lists.fsck.com/pipermail/rt-users/2003-July/015156.html
> http://lists.fsck.com/pipermail/rt-users/2003-July/015358.html
> 
> And for fear of invoking a link back to the Wiki's How to as questions:
> 
> 1) "whether your problem is on a new installation, or a system which has
> been running properly in production." : This is after doing an apt-get
> dist-upgrade
> 2) "shell> uname-a - OS, Distribution" : "Linux rt
> 2.6.8.1-tyan-mini-tower #1 Tue Oct 11 11:50:27 EDT 2005 i686 GNU/Linux"
> on Breezy Badger
> 3) "RT, Perl, RTFM, DBIx::SearchBuilder, Apache, ModPerl, FastCGI,
> MySQL, PostgresSQL versions."
> ||/ Name           Version        Description
> +++-==============-==============-============================================
> ii  apache         1.3.33-8ubuntu versatile, high-performance HTTP server
> ii  libapache-mod- 1.29.0.3-8ubun integration of perl with the Apache web serv
> ii  libdbix-search 1.27-1         Encapsulate SQL queries and rows in simple p
> ii  mysql-server   4.0.24-10ubunt mysql database server binaries
> ii  perl           5.8.7-5ubuntu1 Larry Wall's Practical Extraction and Report
> ii  request-tracke 3.0.12-8       Extensible trouble-ticket tracking system
> ii  rtfm           2.0.3-1        RT FAQ Manager
> 
> 4) "Don't forget to attach errors, logs, think about debug log level." - Output includes stack trace
> 5) "In any case try to search in the archives of the RT mailing lists." - Clearly I've searched
> 6) "If you are not running the most recent stable version of RT/RTFM/RTIR then upgrade before asking your question. 
> " - No. :-)
> 
> Thanks!
> 
> -jag
> 
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-- 
Joshua Ginsberg <jag at fsf.org>
Free Software Foundation - Senior Systems Administrator
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