[rt-users] RTFM error

Jesse Vincent jesse at bestpractical.com
Wed Apr 5 13:57:03 EDT 2006 



On Wed, Apr 05, 2006 at 01:53:10PM -0400, Joshua Ginsberg wrote:
> Any thoughts about where to look to solve this would be very much
- appreciated. Thanks!


You might want to start with newer versions of RT and RTFM. Those
are...so old that I don't expect you'll find many people able to help.

-rw-r--r--  1 jesse releng 1073930 Sep 14  2004 rt-3.0.12.tar.gz
-rw-rwxr--  1 jesse releng   81094 Mar 28  2004 RTFM-2.0.3.tar.gz



> 
> -jag
> 
> On Mon, 2006-04-03 at 18:07 -0400, Joshua Ginsberg wrote:
> > Using RT 3.0.12 and RTFM 2.0.3 on Breezy installed from apt, trying to
> > get to /RTFM/index.html I get the following error:
> > 
> > error: 
> > Can't locate object method "new" via package "RT::FM::ArticleCollection" (perhaps you forgot to load "RT::FM::ArticleCollection"?) at /usr/share/request-tracker3/html/RTFM/Elements/NewestArticles line 60.
> > 
> > context: 
> > ... 
> > 
> > 56: 
> > <%INIT>
> > 57: 
> > my $rows = 10;
> > 58: 
> > my $i;
> > 59: 
> > my $MyArticles;
> > 60: 
> > $MyArticles = new RT::FM::ArticleCollection ($session{'CurrentUser'});
> > 61: 
> > $MyArticles->UnLimit;
> > 62: 
> > $MyArticles->RowsPerPage($rows);
> > 63: 
> > $MyArticles->OrderBy(FIELD => 'LastUpdated', ORDER => 'DESC');
> > 64: 
> > 
> > ... 
> > 
> > code stack: 
> > /usr/share/request-tracker3/html/RTFM/Elements/NewestArticles:60
> > /usr/share/request-tracker3/html/RTFM/index.html:24
> > /usr/share/request-tracker3/html/autohandler:200
> > 
> > raw error
> > 
> > 
> > Can't locate object method "new" via package "RT::FM::ArticleCollection" (perhaps you forgot to load "RT::FM::ArticleCollection"?) at /usr/share/request-tracker3/html/RTFM/Elements/NewestArticles line 60.
> > 
> > 
> > Trace begun at /usr/share/perl5/HTML/Mason/Exceptions.pm line 128
> > HTML::Mason::Exceptions::rethrow_exception('Can\'t locate object method "new" via package "RT::FM::ArticleCollection" (perhaps you forgot to load "RT::FM::ArticleCollection"?) at /usr/share/request-tracker3/html/RTFM/Elements/NewestArticles line 60.^J') called at /usr/share/request-tracker3/html/RTFM/Elements/NewestArticles line 60
> > HTML::Mason::Commands::__ANON__ at /usr/share/perl5/HTML/Mason/Component.pm line 134
> > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x995b944)') called at /usr/share/perl5/HTML/Mason/Request.pm line 1232
> > eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 1226
> > HTML::Mason::Request::comp(undef, undef) called at /usr/share/request-tracker3/html/RTFM/index.html line 24
> > HTML::Mason::Commands::__ANON__ at /usr/share/perl5/HTML/Mason/Component.pm line 134
> > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x98ae44c)') called at /usr/share/perl5/HTML/Mason/Request.pm line 1232
> > eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 1226
> > HTML::Mason::Request::comp(undef, undef) called at /usr/share/perl5/HTML/Mason/Request.pm line 898
> > HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x987f2b4)') called at /usr/share/request-tracker3/html/autohandler line 200
> > HTML::Mason::Commands::__ANON__ at /usr/share/perl5/HTML/Mason/Component.pm line 134
> > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x98ad348)') called at /usr/share/perl5/HTML/Mason/Request.pm line 1227
> > eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 1226
> > HTML::Mason::Request::comp(undef, undef, undef) called at /usr/share/perl5/HTML/Mason/Request.pm line 458
> > eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 458
> > eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 410
> > HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x987f2b4)') called at /usr/share/perl5/HTML/Mason/ApacheHandler.pm line 160
> > HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x987f2b4)') called at /usr/share/perl5/HTML/Mason/ApacheHandler.pm line 810
> > HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x839baa8)', 'Apache=SCALAR(0x839bc4c)') called at /usr/share/request-tracker3/libexec/webmux.pl line 139
> > eval {...} at /usr/share/request-tracker3/libexec/webmux.pl line 139
> > RT::Mason::handler('Apache=SCALAR(0x839bc4c)') called at /dev/null line 0
> > eval {...} at /dev/null line 0
> > 
> > It seems I'm not the only one to have encountered this:
> > http://www.gossamer-threads.com/lists/rt/devel/38405
> > 
> > And probably also this guy here:
> > http://lists.fsck.com/pipermail/rt-users/2003-July/015156.html
> > http://lists.fsck.com/pipermail/rt-users/2003-July/015358.html
> > 
> > And for fear of invoking a link back to the Wiki's How to as questions:
> > 
> > 1) "whether your problem is on a new installation, or a system which has
> > been running properly in production." : This is after doing an apt-get
> > dist-upgrade
> > 2) "shell> uname-a - OS, Distribution" : "Linux rt
> > 2.6.8.1-tyan-mini-tower #1 Tue Oct 11 11:50:27 EDT 2005 i686 GNU/Linux"
> > on Breezy Badger
> > 3) "RT, Perl, RTFM, DBIx::SearchBuilder, Apache, ModPerl, FastCGI,
> > MySQL, PostgresSQL versions."
> > ||/ Name           Version        Description
> > +++-==============-==============-============================================
> > ii  apache         1.3.33-8ubuntu versatile, high-performance HTTP server
> > ii  libapache-mod- 1.29.0.3-8ubun integration of perl with the Apache web serv
> > ii  libdbix-search 1.27-1         Encapsulate SQL queries and rows in simple p
> > ii  mysql-server   4.0.24-10ubunt mysql database server binaries
> > ii  perl           5.8.7-5ubuntu1 Larry Wall's Practical Extraction and Report
> > ii  request-tracke 3.0.12-8       Extensible trouble-ticket tracking system
> > ii  rtfm           2.0.3-1        RT FAQ Manager
> > 
> > 4) "Don't forget to attach errors, logs, think about debug log level." - Output includes stack trace
> > 5) "In any case try to search in the archives of the RT mailing lists." - Clearly I've searched
> > 6) "If you are not running the most recent stable version of RT/RTFM/RTIR then upgrade before asking your question. 
> > " - No. :-)
> > 
> > Thanks!
> > 
> > -jag
> > 
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > 
> > Community help: http://wiki.bestpractical.com
> > Commercial support: sales at bestpractical.com
> > 
> > 
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> > Buy a copy at http://rtbook.bestpractical.com
> > 
> > 
> > We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
> -- 
> Joshua Ginsberg <jag at fsf.org>
> Free Software Foundation - Senior Systems Administrator



> _______________________________________________
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> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
> 
> 
> We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html

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