[rt-users] Default owner

[Mustafa Badawi]

I want a certain support engineer to be the default owner of all tickets
created in a certain queue. I have tried doing this using scrips (on create
set owner to the specific rt user). The tickets, however. remain unowned and
no errors are displayed.

$self->TicketObj->owner eq 'engineer';

Is there another way to set the default owner on a certain queue and if not,
what is wrong with my scrip?

thanks in advance
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