[rt-users] Custom condition help

[Flynn, Timothy J]

Just thought to look in the logs and this is what is recorded:

 IsApplicable failed: RT::Ticket::status Unimplemented in
RT::Condition::UserDefined. 


Does this mean the book example is bogus?




-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Flynn,
Timothy J
Sent: Friday, April 07, 2006 9:38 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Custom condition help

I have a custom condition setup in the web interface under global-scrips
with the following in the custom condition box:

$self->TicketObj->status eq 'open'



Based on the example in RT Essentials pg 78 this should fire whenever
the ticket status changes to open.  

Then for action I have the drop down notify requestors set and a notify
owner template set.  In the condition dropdown I have user defined
selected.  I'm not the requestor either so NotifyActor doesn't play in
here.

Any ideas why an email isn't being sent to the requestor?  I'm looking
at the ticket history to verify that it's no working.

Thanks,
-Tim
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales at bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com


We're hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html