[rt-users] On Owner Change not working
Keith Edmunds
keith at midnighthax.com
Mon Apr 10 10:32:24 EDT 2006
At the risk of being boring or irritating, can anyone suggest any steps
I can take to try to isolate the problem detailed below?
I've removed all customisation; I've tried reassigning from various
users to various other users; I've even tried setting NotifyActor to 1
(although it shouldn't be necessary); none of these made any difference.
The only clue might be that the database was updated from 3.0.12 to
3.4.1 (on Debian) using:
for x in /etc/request-tracker3.4/upgrade/*; do \
for y in schema acl insert; do \
/usr/sbin/rt-setup-database-3.4 --action $y --datadir $x \
--dba rtuser --dba-password wibble; \
done;\
done
What would be the next sensible step to take to resolve this?
Thanks,
Keith
Keith Edmunds wrote:
> I've set up a notification on owner change (as in part 2 of
> http://wiki.bestpractical.com/index.cgi?NotifyOwner). However, when a
> user changes the owner no notification is sent. This is in the log:
>
> ===================================================================
> [Wed Apr 5 12:06:52 2006] [debug]: About to think about scrips for
> transaction #55232
> (/usr/share/request-tracker3.4/lib/RT/Transaction_Overlay.pm:154)
> [Wed Apr 5 12:06:52 2006] [debug]: About to prepare scrips for
> transaction #55232
> (/usr/share/request-tracker3.4/lib/RT/Transaction_Overlay.pm:158)
> [Wed Apr 5 12:06:52 2006] [debug]: Found 0 scrips
> (/usr/share/request-tracker3.4/lib/RT/Scrips_Overlay.pm:354)
> [Wed Apr 5 12:06:52 2006] [debug]: About to commit scrips for
> transaction #55232
> (/usr/share/request-tracker3.4/lib/RT/Transaction_Overlay.pm:167)
> ===================================================================
>
> It doesn't look as if RT thinks any scrips should be run.
>
> This is RT 3.4.1. Any pointers as to where I should be looking or ways
> in which I can get more information?
>
> Thanks,
> Keith
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