[rt-users] Searching for the To: field within RT?

[Schultz, Eric]

> Why not have sendmail/postfix log which mails come to those address?
> 
> 
> Travis Campbell wrote:
> > Hello,
> >
> > Is there an easy way to search for an email address that has a 
> > specific To:
> > address?
> >
> > Here's why I want to do this:
> >
> > I have RT set up so that isRTAddress() recognizes some of 
> our legacy 
> > support
> > addresses that we've been required to keep for 
> non-technical reasons.  
> > I'm
> > trying to find out which of our customers is still using these old 
> > addresses,
> > so I'd like to search for any tickets that came into that address.
> >
> > Is there any way to use RT's search interface to do this or 
> am I going to
> > have to grovel through the Attachments table and work my 
> way backwards to
> > find this information?
> >
> > Travis
> 
> -- 
> Drew Barnes
> Applications Analyst
> Raymond Walters College
> University of Cincinnati

Or have a scrip that changes the subject, sets a custom field, moves it
to a "legacy" queue, or emails you when you get an email sent to such an
address?

Eric Schultz
United Online