[rt-users] RT organization

[Joshua Colson]

On Tue, 2006-04-11 at 12:17 -0700, Sherman Boyd wrote:
> Hi,
> 
> I've installed RT and have been playing around with it and am ready to
> implement.  I'm a small computer consultant shop, and my clients are
> small to medium sized businesses (10-50 employees).  I'd like to have
> the flexibility to either assign one user and password for the whole
> organization, or multiple users per company.  When there is more than
> one user, I want them to be able to view the entire history for that
> organization.
> 
> My first idea was to give each company a different queue, and give
> each company a group.  Add each member of the company to the group and
> set the permission on the queue so that group could view it.  But it
> appears I can't add non-privileged users to a group.

Non privileged users can only see their own tickets, so it shouldn't
matter that you cannot assign them to a group.