[rt-users] give view access with login/password

[Drew Barnes]

Since they will need passwords to use SelfService, you may also want to 
look at
http://wiki.bestpractical.com/index.cgi?AutogeneratedPassword


Stephane Robert - PacWan wrote:
> My god, yes it seems :-/
> I'm going to have a look, sorry if it was indeef what I'm looking for !!
>
>> On Wed, 2006-04-12 at 16:21 +0200, Stephane Robert - PacWan wrote:
>> > Hello,
>> > I'm quite new to customizing RT even if I use it for a while now, as
>> > a technical support ticketing system.
>> > I'd like to get some common advices to help me find how to do what 
>> I'd like.
>> > Here's the situation : there are 3 people opening ticket when they
>> > received some phone calls. In the ticket there is a custom filed
>> > corresponding to a unique customer number.
>> > What I'd like to do would be to give web access to a customer toi our
>> > ticketing system, so that with a unique login/password, he would be
>> > able to see (only see, and maybe comment) all ticket that have been
>> > opened for him (and not opened by him as customers don't open ticket,
>> > only hotliners open ticket for them).
>> > Is there an easy way to do this with out-of-the-box version of RT, or
>> > do I need to develop some web pages with clever PHP/SQL requests??
>> > Couldn't I create a user for the customer, make this user CCd (for
>> > example) of a ticket opened for him, and  then the customer, when
>> > he'd log on RT's start page could search/see all ticket opened for 
>> him?
>> > Thanks in advance for any advice!
>> >
>>
>> Maybe I don't understand what you're asking for, but it seems this is
>> precisely what the RT Self Service interface does. Just have your
>> 'hotliners' set the requester to the customer's email address when they
>> open the ticket. Then the customer can log in to RT's Self Service
>> interface and see their ticket(s).
>>
>> > _______________________________________________
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>> >
>> > Community help: http://wiki.bestpractical.com
>> > Commercial support: sales at bestpractical.com
>> >
>> >
>> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> > Buy a copy at http://rtbook.bestpractical.com
>> >
>> >
>> > We're hiring! Come hack Perl for Best Practical: 
>> http://bestpractical.com/about/jobs.html
>> >
>> > !DSPAM:14,443d1b2b141057810311426!
>> >
>> >
>
>
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>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>
>
> We're hiring! Come hack Perl for Best Practical: 
> http://bestpractical.com/about/jobs.html

-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati