[rt-users] give view access with login/password

[Stephane Robert - PacWan]

My god, yes it seems :-/
I'm going to have a look, sorry if it was indeef what I'm looking for !!

>On Wed, 2006-04-12 at 16:21 +0200, Stephane Robert - PacWan wrote:
> > Hello,
> > I'm quite new to customizing RT even if I use it for a while now, as
> > a technical support ticketing system.
> > I'd like to get some common advices to help me find how to do 
> what I'd like.
> > Here's the situation : there are 3 people opening ticket when they
> > received some phone calls. In the ticket there is a custom filed
> > corresponding to a unique customer number.
> > What I'd like to do would be to give web access to a customer toi our
> > ticketing system, so that with a unique login/password, he would be
> > able to see (only see, and maybe comment) all ticket that have been
> > opened for him (and not opened by him as customers don't open ticket,
> > only hotliners open ticket for them).
> > Is there an easy way to do this with out-of-the-box version of RT, or
> > do I need to develop some web pages with clever PHP/SQL requests??
> > Couldn't I create a user for the customer, make this user CCd (for
> > example) of a ticket opened for him, and  then the customer, when
> > he'd log on RT's start page could search/see all ticket opened for him?
> > Thanks in advance for any advice!
> >
>
>Maybe I don't understand what you're asking for, but it seems this is
>precisely what the RT Self Service interface does. Just have your
>'hotliners' set the requester to the customer's email address when they
>open the ticket. Then the customer can log in to RT's Self Service
>interface and see their ticket(s).
>
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