[rt-users] probelm on preference/search options

[Yu Suyuan]

Ruslan Zakirov wrote:

>3.6.0pre1 should fix this I think. Check it and report back.
>  
>
Ruslan,
I just removed the corresponding entries in the table Attributes and 
things are all right.
But I wonder if this is safe enough to solve this issue temporarily?

I will try rt-3.6.0-pre1.

Thanks.

>On 4/13/06, Rangarajan Radhakrishnan <rangarajan.radhakrishnan at bms.com> wrote:
>  
>
>>Yu Suyuan wrote:
>>
>>    
>>
>>>Yu Suyuan wrote:
>>>
>>>      
>>>
>>>>Hello all,
>>>>
>>>>If I set Preference -> Search options -> Order by to 'id' and 'Desc'
>>>>then save,  it comes back 'AdminCc.EmailAddress' and 'Asc'
>>>>
>>>>Who can tell me what is wrong?
>>>>
>>>>RT v3.5.7
>>>>
>>>>        
>>>>
>>>Above also happened when editing RT at a glance, my operation is 'RT
>>>at a glance->10 highest tickets I own->edit->Order by to 'id' and
>>>'Desc' then save', it comes back preference saved, but display order
>>>by 'AdminCc.EmailAddress' and 'Asc', then badly, 10 highest priority
>>>tickets I own disappear when return to RT at glance, I can not find
>>>them back.
>>>
>>>Any help will be appreciated,
>>>Yusy
>>>
>>>      
>>>
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>>>
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>>>
>>>Community help: http://wiki.bestpractical.com
>>>Commercial support: sales at bestpractical.com
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>>>
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>>>
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>>>      
>>>
>>I had seen this before and had reported it:
>>http://lists.bestpractical.com/pipermail/rt-devel/2006-March/008259.html
>>
>>The problem that I face is that to fix this, I need to know a lot more
>>about how the things work under the hood. It appears that:
>>- if you do not touch those (ordering) preferences everything works fine.
>>- if you touch it once and go back to not ordering things break
>>- The solution I thought would work breaks down in the following scenario:
>>   When out of 4 columns  (lets say cols A, B, C, D) available for
>>sorting, if you choose A and C (not choosing B), it breaks down.
>>_______________________________________________
>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>>Community help: http://wiki.bestpractical.com
>>Commercial support: sales at bestpractical.com
>>
>>
>>Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>Buy a copy at http://rtbook.bestpractical.com
>>
>>
>>We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
>>
>>    
>>
>
>
>--
>Best regards, Ruslan.
>  
>
>------------------------------------------------------------------------
>
>_______________________________________________
>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
>Community help: http://wiki.bestpractical.com
>Commercial support: sales at bestpractical.com
>
>
>Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
>Buy a copy at http://rtbook.bestpractical.com
>
>
>We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
>