[rt-users] probelm on preference/search options

[Ruslan Zakirov]

3.6.0pre1 should fix this I think. Check it and report back.

On 4/13/06, Rangarajan Radhakrishnan <rangarajan.radhakrishnan at bms.com> wrote:
>
>
> Yu Suyuan wrote:
>
> > Yu Suyuan wrote:
> >
> >> Hello all,
> >>
> >> If I set Preference -> Search options -> Order by to 'id' and 'Desc'
> >> then save,  it comes back 'AdminCc.EmailAddress' and 'Asc'
> >>
> >> Who can tell me what is wrong?
> >>
> >> RT v3.5.7
> >>
> > Above also happened when editing RT at a glance, my operation is 'RT
> > at a glance->10 highest tickets I own->edit->Order by to 'id' and
> > 'Desc' then save', it comes back preference saved, but display order
> > by 'AdminCc.EmailAddress' and 'Asc', then badly, 10 highest priority
> > tickets I own disappear when return to RT at glance, I can not find
> > them back.
> >
> > Any help will be appreciated,
> > Yusy
> >
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> >
> >
> >
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Community help: http://wiki.bestpractical.com
> > Commercial support: sales at bestpractical.com
> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
> >
> >
> > We're hiring! Come hack Perl for Best Practical:
> > http://bestpractical.com/about/jobs.html
> >
> I had seen this before and had reported it:
> http://lists.bestpractical.com/pipermail/rt-devel/2006-March/008259.html
>
> The problem that I face is that to fix this, I need to know a lot more
> about how the things work under the hood. It appears that:
> - if you do not touch those (ordering) preferences everything works fine.
> - if you touch it once and go back to not ordering things break
> - The solution I thought would work breaks down in the following scenario:
>    When out of 4 columns  (lets say cols A, B, C, D) available for
> sorting, if you choose A and C (not choosing B), it breaks down.
> _______________________________________________
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>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
>
> We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
>


--
Best regards, Ruslan.