[rt-users] user permissions

[Mathew Snyder]

To add:  the users can actually open tickets, view them and and modify
them.  They simply can't see anything listed on the opening page where
the 10 newest unowned tickets are as well as the 10 tickets that each
person owns.


Mathew Snyder
Systems Administrator
Network+
ServerVault TechOps



Todd Chapman wrote:
> Hmmmm. Does he have See Queue?
> 
> On Thu, Apr 13, 2006 at 12:22:03AM -0400, Mathew Snyder wrote:
>> That didn't fix it.  In fact, he can't see ANY tickets.
>>
>> Mathew Snyder
>> Systems Administrator
>> Network+
>> ServerVault TechOps
>>
>>
>>
>> Todd Chapman wrote:
>>> On Wed, Apr 12, 2006 at 10:53:15PM -0400, Mathew Snyder wrote:
>>>> What permission needs to be set to allow someone to see the tickets
>>>> assigned to him?  He can see tickets that aren't owned but anything he
>>>> has either taken or has been assigned won't show up in his list of
>>>> tickets owned.
>>>>
>>>> RT v3.5.7
>>>>
>>> Give the owner role ShowTicket.
>>>
>>> Configuration -> Global -> Group Rights -> Roles ->> Owner -> ShowTicket
>>>
>