[rt-users] user permissions

[Todd Chapman]

Turn on query logging in your SQL server and see what
queries are being run and from there we can figure out what is
going on.

-Todd

On Sat, Apr 15, 2006 at 10:46:43PM -0400, Mathew Snyder wrote:
> This is what I have.  I've created a group called RT_Users to which I've
> assigned everyone that isn't an admin.  To this group I've assigned
> Global Rights for tickets: CommentOnTicket, CreateTicket, DeleteTicket,
> ModifyTicket, OwnTicket, ReplyToTicket, SeeQueue, ShowTicket,
> ShowTicketComments, StealTicket, TakeTicket, and Watch; as well as other
> rights.  I would have thought that these being Global rights, that they
> would apply to anything and everything.  But to be safe, I applied them
> to an individual queue and the user as well.  Having the rights in three
> different places didn't change anything.  It isn't just the one user
> either.  It is all of them.
> 
> Mathew Snyder
> Systems Administrator
> Network+
> ServerVault TechOps
> 
> 
> 
> Todd Chapman wrote:
> > Hmmmm. Does he have See Queue?
> > 
> > On Thu, Apr 13, 2006 at 12:22:03AM -0400, Mathew Snyder wrote:
> >> That didn't fix it.  In fact, he can't see ANY tickets.
> >>
> >> Mathew Snyder
> >> Systems Administrator
> >> Network+
> >> ServerVault TechOps
> >>
> >>
> >>
> >> Todd Chapman wrote:
> >>> On Wed, Apr 12, 2006 at 10:53:15PM -0400, Mathew Snyder wrote:
> >>>> What permission needs to be set to allow someone to see the tickets
> >>>> assigned to him?  He can see tickets that aren't owned but anything he
> >>>> has either taken or has been assigned won't show up in his list of
> >>>> tickets owned.
> >>>>
> >>>> RT v3.5.7
> >>>>
> >>> Give the owner role ShowTicket.
> >>>
> >>> Configuration -> Global -> Group Rights -> Roles ->> Owner -> ShowTicket
> >>>
> >