[rt-users] New install problems

[Lois Bennett]

Hi All,

I am in the process of installing RT on a new server.  We run RT 
3.2.1 on another server.  I am moving it and upgrading it to 3.4.5 
using openpackage sources.

This is running on solaris 9.

I am able to bring up the web page and change the root password. I 
get an error when I got to the Configuration page which is below and 
I get an error if I try to look at the tickets contents also below.

Can anyone suggest where I should start trying to solve this?  There 
is nothing in the error log.

Any suggestions are very much appreciated.

Thanks,
Lois



This is the error on the Configuration page:

error:   	Invalid <%init> section line at 
/ilocal/libexec/rt/WebRT/html/Admin/autohandler line 46
context:
...
42:  	%# works based on those contributions, and sublicense and distribute
43:  	%# those contributions and any derivatives thereof.
44:  	%#
45:  	%# END BPS TAGGED BLOCK }}}
46:  	<%init>
47:  	$m->call_next(%ARGS) if $session{'CurrentUser'}->UserObj->HasRight(
48:  	Right => 'ShowConfigTab',
49:  	Object => $RT::System,
50:  	);
...
code stack:  	/ilocal/libexec/rt/HTML/Mason/Lexer.pm:331
/ilocal/libexec/rt/HTML/Mason/Lexer.pm:184
/ilocal/libexec/rt/HTML/Mason/Lexer.pm:204
/ilocal/libexec/rt/HTML/Mason/Lexer.pm:173
/ilocal/libexec/rt/HTML/Mason/Lexer.pm:121
/ilocal/libexec/rt/HTML/Mason/Lexer.pm:99
/ilocal/libexec/rt/HTML/Mason/Compiler.pm:214
/ilocal/libexec/rt/HTML/Mason/Compiler/ToObject.pm:75
/ilocal/libexec/rt/HTML/Mason/Compiler/ToObject.pm:114
/ilocal/libexec/rt/HTML/Mason/Interp.pm:440
/ilocal/libexec/rt/HTML/Mason/Interp.pm:767
/ilocal/libexec/rt/HTML/Mason/Component.pm:328
/ilocal/libexec/rt/HTML/Mason/Request.pm:422

I was able to create a test ticket  and take it as root but the 
content is missing and I get this What I get(Raw data at the bottom I 
have left off):


  X   Ticket metadata
X  The Basics
Id: 	1
Status: 	new
Left: 	0 min
Priority: 	0/0
Queue: 	General
HTTP/1.1 200 OK Date: Tue, 18 Apr 2006 18:55:26 GMT Server: Apache 
Pragma: no-cache Cache-control: no-cache Keep-Alive: timeout=15, 
max=96 Connection: Keep-Alive, Keep-Alive Transfer-Encoding: chunked, 
chunked Content-Type: text/html

System error
error:  	Invalid <%args> section line at 
/ilocal/libexec/rt/WebRT/html/Ticket/Elements/ShowUserEntry line 55
context:
...
51:  	% }
52:
53:  	<%ARGS>
54:  	$User => undef
55:
code stack:  	/ilocal/libexec/rt/HTML/Mason/Lexer.pm:331
/ilocal/libexec/rt/HTML/Mason/Lexer.pm:267
/ilocal/libexec/rt/HTML/Mason/Lexer.pm:173
/ilocal/libexec/rt/HTML/Mason/Lexer.pm:121
/ilocal/libexec/rt/HTML/Mason/Lexer.pm:99
/ilocal/libexec/rt/HTML/Mason/Compiler.pm:214
/ilocal/libexec/rt/HTML/Mason/Compiler/ToObject.pm:75
/ilocal/libexec/rt/HTML/Mason/Compiler/ToObject.pm:114
/ilocal/libexec/rt/HTML/Mason/Interp.pm:440
/ilocal/libexec/rt/HTML/Mason/Request.pm:1088
/ilocal/libexec/rt/HTML/Mason/Request.pm:1021
/ilocal/libexec/rt/HTML/Mason/Request.pm:1197
/ilocal/libexec/rt/WebRT/html/Ticket/Elements/ShowPeople:49
/ilocal/libexec/rt/WebRT/html/Ticket/Elements/ShowSummary:70
/ilocal/libexec/rt/WebRT/html/Ticket/Display.html:57
/ilocal/libexec/rt/WebRT/html/autohandler:215