[rt-users] Custom Statuses

[Schultz, Eric]

Yes, it should all work automatically.  You don't have a dev/test
instance to test this on? 

Eric Schultz
United Online

> -----Original Message-----
> From: Brad Pinkston [mailto:bradp at newmediagateway.com] 
> Sent: Tuesday, April 18, 2006 1:03 PM
> To: Schultz, Eric; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] Custom Statuses
> 
> So is this a yes?  Is everything working 100% with this 
> setup?  Does the
> HTML automatically give you the new statuses as the option, or is that
> hardcoded?
> 
> 
> Brad Pinkston
> Senior Systems Administrator
> New Media Gateway
> O: 214.206.3485
> M: 469.682.6487
> F: 303.496.2712
>  
> 
> -----Original Message-----
> From: Schultz, Eric [mailto:ESchultz at corp.untd.com] 
> Sent: Wednesday, April 12, 2006 1:17 PM
> To: Brad Pinkston; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] Custom Statuses
> 
> I noticed that the link you reference says you can't have a status
> longer than 10 characters.  Does anyone know why this is?  
> That explains
> why I got the error it describes for a status of 
> "resolved_notdone".  I
> thought it may have been the underscore, but I never looked into it.
> 
> ________________________________
> 
> 	From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Brad
> Pinkston
> 	Sent: Wednesday, April 12, 2006 10:25 AM
> 	To: rt-users at lists.bestpractical.com
> 	Subject: [rt-users] Custom Statuses
> 	
> 
> 	Is adding custom statuses like this really work this easily?
> Has anyone had any trouble with this procedure?
> 
> 	http://wiki.bestpractical.com/index.cgi?CustomStatuses
> 
> 
> 
> 	Brad Pinkston
> 	Senior Systems Administrator
> 	New Media Gateway
> 	O: 214.206.3485
> 	M: 469.682.6487
> 	F: 303.496.2712
>