[rt-users] Duplicate users hinder login

[Jörg Ungermann]

There is an additonal problem with the customer base in the user table

There are similar User names in the database. (Peter Pan)

For instance there is one agent Peter Pan(provileged) having the same name than a customer Peter Pan (unpriviledged).
By default RT does not login our agent.

Can for instance the organisation field be taken as additional Login parameter?
Would that be done in Autohandler.pm?

Kind regards

JU



> -----Ursprüngliche Nachricht-----
> Von: Jesse Vincent <jesse at bestpractical.com>
> Gesendet: 19.04.06 16:15:07
> An: Joerg.Ungermann at web.de
> CC: rt-users at lists.bestpractical.com
> Betreff: Re: [rt-users] Performance problem: Customers in Users Table


> To echo what Ruslan said:
> 
> We fixed this in 3.4.5. Upgrading is likely the right answer.
> 
> Jesse
> 
> 
> On Wed, Apr 19, 2006 at 02:47:40PM +0200, Jrg Ungermann wrote:
> > Rehearsing on our performance problems i thought about the users table:
> > 
> > we do have 1300 unpriviledged users in the users table.
> > They represent the customer base to link tickets to.
> > 
> > Will that result in bad perfomance when opening, creating or doing other trasactions on tickets?
> > 
> > Thanks
> > 
> > Jörg
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