[rt-users] custom scrip help - mail to GROUP

TeleMole telemole at gmail.com
Thu Apr 20 12:06:14 EDT 2006


this looks great - seems exactly what i am looking for - But I am
unsure how to use it?  Can you show me an exaple scrip that would call
this? I really need to see it detect the change of queue and then send
the notification - is this possible?


On 4/20/06, Ruslan Zakirov <ruslan.zakirov at gmail.com> wrote:
> http://search.cpan.org/dist/RTx-Action-NotifyGroup ?
>
>
> On 4/20/06, TeleMole <telemole at gmail.com> wrote:
> > Hi all,
> >
> > We use RT to distribute tickets to various groups within our IT dept.
> > Tickets are created in a master drop queue called IT - then our
> > helpdesk folks assign this ticket to another queue which has a
> > specific work group associated with it (network, workstation etc...)
> >
> > I want a mail to go out to the group associated with that newly
> > assigned queue when a job is moved from IT to that queue (ie. "There
> > is new work in your queue - someone please take the ticket")  This way
> > the appropriate person can take the ticket.  We don't want them to
> > have to sit and monitor the queue all day - and an email to the gropu
> > would be perfect - anyone doing this? or know how?
> >
> > Cheers,
> > Sean Daniels
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Community help: http://wiki.bestpractical.com
> > Commercial support: sales at bestpractical.com
> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
> >
> >
> > We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
> >
>
>
> --
> Best regards, Ruslan.
>



More information about the rt-users mailing list