[rt-users] custom scrip help - mail to GROUP

[Ruslan Zakirov]

This distribution comes with script rtx-notify-group-admin
with this script you can add ScripActions, for example "Notify Group
XXX and User YYY".
And use such actions within your scrips.
You need scrip:
On Queue Change Notify Group Xxx with Template Yyy.

As I recall On Queue Change is standard condition, in Template you can
use anything you want.

On 4/20/06, TeleMole <telemole at gmail.com> wrote:
> this looks great - seems exactly what i am looking for - But I am
> unsure how to use it?  Can you show me an exaple scrip that would call
> this? I really need to see it detect the change of queue and then send
> the notification - is this possible?
>
>
> On 4/20/06, Ruslan Zakirov <ruslan.zakirov at gmail.com> wrote:
> > http://search.cpan.org/dist/RTx-Action-NotifyGroup ?
> >
> >
> > On 4/20/06, TeleMole <telemole at gmail.com> wrote:
> > > Hi all,
> > >
> > > We use RT to distribute tickets to various groups within our IT dept.
> > > Tickets are created in a master drop queue called IT - then our
> > > helpdesk folks assign this ticket to another queue which has a
> > > specific work group associated with it (network, workstation etc...)
> > >
> > > I want a mail to go out to the group associated with that newly
> > > assigned queue when a job is moved from IT to that queue (ie. "There
> > > is new work in your queue - someone please take the ticket")  This way
> > > the appropriate person can take the ticket.  We don't want them to
> > > have to sit and monitor the queue all day - and an email to the gropu
> > > would be perfect - anyone doing this? or know how?
> > >
> > > Cheers,
> > > Sean Daniels
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> >
> >
> > --
> > Best regards, Ruslan.
> >
>


--
Best regards, Ruslan.