[rt-users] unknown mailer error 2 when sending mail to rt-mailgate program

[Heather Drury]

Hi,

I have rt3+mod_perl2+mysql and everything is running except when I try 
to email the alias for the queue...Here is my /etc/mail/aliases

pcg-support:"|/opt/rt345/bin/rt-mailgate --queue pcg-support --debug 
--action correspond --url http://xxx"
pcg-support-comment: "|/opt/rt345/bin/rt-mailgate --queue pcg-support 
--debug --action comment --url http://xxx"

I have tested rt-mailgate manually and it works fine and adds a ticket 
to the queue:

cat msg.txt |  /etc/smrsh/rt-mailgate --queue pcg-support --action correspond --url http://xxx


However, when I try to use senmail to create a ticket I get this in my log:

Apr 20 19:01:54 pcglinux sendmail[11476]: k3L01qFs011476: 
to=pcg-support at xxx, ctladdr=root (0/0), delay=00:00:02, xdelay=00:00:02, 
mailer=relay, pri=30050, relay=xxx. [127.0.0.1], dsn=2.0.0, stat=Sent 
(k3L01s0Q011477 Message accepted for delivery)
Apr 20 19:01:54 pcglinux sendmail[11478]: k3L01s0Q011477: 
to="|/opt/rt345/bin/rt-mailgate --queue pcg-support --debug --action 
correspond --url http://xxx", ctladdr=<pcg-support at xxx> (2/0), 
delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=30577, dsn=5.3.0, 
stat=unknown mailer error 2
Apr 20 19:01:54 pcglinux sendmail[11478]: k3L01s0Q011477: 
k3L01s0Q011478: DSN: unknown mailer error 2

I do not have a clue as to how to go about debugging this.but I believe 
it has to do with sendmail not being able to run a program (rt-mailgate) 
because of (perhaps) a permission problem?

Any help/suggestions appreciated.

thx, heather