[rt-users] Configuring helpdesk

[Prasad Deshpande]

Hi,

 

I am using RT Ver 3.2.3 on RH 9 for implementing helpdesk in our IT
Dept.  My requirement is as mentioned below.

 

I want the helpdesk operators to see the requests which are only
assigned to them. Currently they can see all the un owned requests.  I
have tried creating two separate groups for operators and admins with
difference rights but could get the required functionality.

 

Is any anyone doing this?  know how to configure it?

 

Thanks in advance.

 

Regards,

Prasad Deshpande

 

 



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