[rt-users] Configuring helpdesk

[Ruslan Zakirov]

http://wiki.bestpractical.com/?Rights

On 4/21/06, Prasad Deshpande <prasaddeshpande at bajajfinance.in> wrote:
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> Hi,
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> I am using RT Ver 3.2.3 on RH 9 for implementing helpdesk in our IT Dept.
> My requirement is as mentioned below.
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> I want the helpdesk operators to see the requests which are only assigned to
> them. Currently they can see all the un owned requests.  I have tried
> creating two separate groups for operators and admins with difference rights
> but could get the required functionality.
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> Is any anyone doing this?  know how to configure it?
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> Thanks in advance.
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> Regards,
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> Prasad Deshpande
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--
Best regards, Ruslan.