[rt-users] Ticket Display Customizing
Winn Johnston
winn_johnston at yahoo.com
Fri Apr 21 12:46:41 EDT 2006
I have just completed upgrading from RT 3.0.1 to RT 3.4.5, My supervisor has asked me to show the priority level sorted from lowest to highest. I also noticed some diffrences on the layout of the main screen.
RT 3.0.1 (layout left most part of the screen)
10 highest priority tickets I own...
10 highest priority tickets I requested...
10 longest-neglected high-priority tickets...
RT 3.4.5 (layout left most part of the screen)
10 highest priority tickets I own
10 newest unowned tickets
Are the "10 highest priority tickets I requested..." and "10 longest-neglected high-priority tickets..." custom templates, or is there a way to configure this from within the program interface it self? Also changing how the sort takes place, again is this a custom mod or am i just missing some configuration tool?
Thanks In Advance
Winn Johnston
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