[rt-users] EditCustomFieldsOnUpdate

[Jeremy Randall]

Hi folks,

 

I have attempted the EditCustomFieldsOnUpdate as documented in the wiki:

 

http://wiki.bestpractical.com/index.cgi?EditCustomFieldsOnUpdate

 

I created the directory:

 

/usr/local/rt3/local/html/Callbacks/CustomFields/Ticket/Update.html/

 

In that directory I created a file called "BeforeMessageBox" which
contains the code listed on the wiki.

 

Then I created a directory called:

 

/usr/local/rt3/local/html/Callbacks/CustomFields/Ticket/Display.html/

 

In that directory I created a file called "BeforeDisplay" which contains
the code listed on the wiki.

 

I restarted apache.  There is no change on my system when updating
tickets.  First, did I understand the directions correctly as far as
creating directories that match the file name structure?  And if so, do
I need to do something to enable the Callbacks feature?  The directions
were also somewhat unclear as to the patch files.  It seemed like the
patches are an alternative method; did I misunderstand and actually they
are part of what is required?

 

Thanks for your assistance!

 

JR

 

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20060424/5c9e0f8b/attachment.htm>