[rt-users] changing resolve default to "reply to request"

Schultz, Eric ESchultz at corp.untd.com
Mon Apr 24 14:17:34 EDT 2006


In <path-to-your-RT>/share/html/Ticket/Elements/Tabs, search for the
part where it says title => loc('Resolve'), (which, in my code, is
$actions->{'B'}), and change it from Action=Comment to Action=Respond in
the Update.html URL.

Eric Schultz
United Online

________________________________

	From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of JP
Chilumula
	Sent: Monday, April 24, 2006 10:55 AM
	To: rt-users at lists.bestpractical.com
	Subject: [rt-users] changing resolve default to "reply to
request"
	
	
	Amigos,
	
	Hi!!
	
	When I click on Resolve, the Update Type dropdown defaults to
"Comments(Not Sent to requestors)". However I want it to default to
Reply to Requestors. 
	
	If someone could point me where I can change this, I'd highly
appreciate it!!
	
	Warmest Regards,
	JP.
	




More information about the rt-users mailing list