[rt-users] cc only kinda working

[Kristopher Lusk]

You need a Scrip that says "On Correspond Notify Ccs with template
Correspondence".  You probably just have one that says "On Correspond Notify
AdminCcs with template Correspondence".

Kris

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of kate.wilson
Sent: Wednesday, April 26, 2006 2:04 PM
To: 'rt-users at lists.bestpractical.com'
Subject: [rt-users] cc only kinda working

I have RT 3.4.4 installed and has been used for a while now. Here's my
problem:

In a ticket that already exists, a user click reply. IF the user adds an
email address into "CC" at the top of the ticket (right above the "subject"
field) the email does not go to that recipient. Now, anyone that is on the
"cc" list below the "Message" box on the ticket gets a copy of it just fine
(i.e. the watch as cc people).

What am i obviosuly overlooking here?

Thanks!  

_Kate Wilson

 

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