[rt-users] cc only kinda working

[Kristopher Lusk]

You're welcome.

Hmmm that's interesting.  Well, I'm not sure how to fix that in the code.
But if you click the [Save Changes] button before you click the [Update
Ticket] button, don't the new CCs you add in the 'CC:' text box get added to
the list of recipients below the 'Message:' text box?

Kris

-----Original Message-----
From: kate.wilson [mailto:kate.wilson at inforonics.com] 
Sent: Wednesday, April 26, 2006 2:32 PM
To: 'Kristopher Lusk'; kate.wilson; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] cc only kinda working

Thank you for the response!

I have the default already set up:
"On Correspond Notify Requestors and Ccs with template Correspondence"

and it does notify CC's that have been assigned below the message text bow,
just not the one above it.




-----Original Message-----
From: Kristopher Lusk [mailto:klusk at brit.com]
Sent: Wednesday, April 26, 2006 3:26 PM
To: 'kate.wilson'; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] cc only kinda working


You need a Scrip that says "On Correspond Notify Ccs with template
Correspondence".  You probably just have one that says "On Correspond Notify
AdminCcs with template Correspondence".

Kris

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of kate.wilson
Sent: Wednesday, April 26, 2006 2:04 PM
To: 'rt-users at lists.bestpractical.com'
Subject: [rt-users] cc only kinda working

I have RT 3.4.4 installed and has been used for a while now. Here's my
problem:

In a ticket that already exists, a user click reply. IF the user adds an
email address into "CC" at the top of the ticket (right above the "subject"
field) the email does not go to that recipient. Now, anyone that is on the
"cc" list below the "Message" box on the ticket gets a copy of it just fine
(i.e. the watch as cc people).

What am i obviosuly overlooking here?

Thanks!  

_Kate Wilson

 

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