[rt-users] cc only kinda working

Wed Apr 26 16:17:21 EDT 2006

This is the default behavior.  Clipped from /opt/rt3/etc/RT_Config.pm:
# By default, RT doesn't notify the person who performs an update, as
they
# already know what they've done. If you'd like to change this
behaviour,
# Set $NotifyActor to 1

Set($NotifyActor, 0);

NOTE: if you want to change this, add:
Set($NotifyActor, 1);
To /opt/rt3/etc/RT_SiteConfig.pm (don't ever change RT_Config.pm
itself).

-- 

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh at mqsoftware.com

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of tmaciak at ci.grand-
> rapids.mi.us
> Sent: Wednesday, April 26, 2006 3:05 PM
> To: kate.wilson at inforonics.com; klusk at brit.com; rt-
> users at lists.bestpractical.com
> Subject: RE: [rt-users] cc only kinda working
> 
> I have found that RT never emails you if you enter your address and
> are logged in as that user (with that address).
> 
> Yes indeed kind of strange, but maybe it figures why send an email to
> yourself when you are the one doing the updating/creating etc. ??
> 
> T.J. Maciak
> 
> Internet/Intranet Developer
> Department of IT
> City of Grand Rapids
> P: (616)456-3713
> F: (616)456-3448
> 
> 
> -----Original Message-----
> From: kate.wilson [mailto:kate.wilson at inforonics.com]
> Sent: Wednesday, April 26, 2006 4:01 PM
> To: 'Kristopher Lusk'; kate.wilson; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] cc only kinda working
> 
> If add kate.wilson at inforonics.com into the cc field and then click
> save
> changes then update the following gets placed in the ticket:
> 
> "RT-Send-CC: 	kate.wilson at inforonics.com"
> 
> But in the outgoing email, the cc does not get added. this is very
> strange.
> could it be a permissioning thing or perhaps a scrip issue?
> 
> thanks for helping me try to sort this out!
> 
> _kate
> 
> -----Original Message-----
> From: Kristopher Lusk [mailto:klusk at brit.com]
> Sent: Wednesday, April 26, 2006 3:43 PM
> To: 'kate.wilson'; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] cc only kinda working
> 
> 
> You're welcome.
> 
> Hmmm that's interesting.  Well, I'm not sure how to fix that in the
> code.
> But if you click the [Save Changes] button before you click the
> [Update
> Ticket] button, don't the new CCs you add in the 'CC:' text box get
> added to
> the list of recipients below the 'Message:' text box?
> 
> Kris
> 
> -----Original Message-----
> From: kate.wilson [mailto:kate.wilson at inforonics.com]
> Sent: Wednesday, April 26, 2006 2:32 PM
> To: 'Kristopher Lusk'; kate.wilson; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] cc only kinda working
> 
> Thank you for the response!
> 
> I have the default already set up:
> "On Correspond Notify Requestors and Ccs with template Correspondence"
> 
> and it does notify CC's that have been assigned below the message text
> bow,
> just not the one above it.
> 
> 
> 
> 
> -----Original Message-----
> From: Kristopher Lusk [mailto:klusk at brit.com]
> Sent: Wednesday, April 26, 2006 3:26 PM
> To: 'kate.wilson'; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] cc only kinda working
> 
> 
> You need a Scrip that says "On Correspond Notify Ccs with template
> Correspondence".  You probably just have one that says "On Correspond
> Notify
> AdminCcs with template Correspondence".
> 
> Kris
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of
> kate.wilson
> Sent: Wednesday, April 26, 2006 2:04 PM
> To: 'rt-users at lists.bestpractical.com'
> Subject: [rt-users] cc only kinda working
> 
> I have RT 3.4.4 installed and has been used for a while now. Here's my
> problem:
> 
> In a ticket that already exists, a user click reply. IF the user adds
> an
> email address into "CC" at the top of the ticket (right above the
> "subject"
> field) the email does not go to that recipient. Now, anyone that is on
> the
> "cc" list below the "Message" box on the ticket gets a copy of it just
> fine
> (i.e. the watch as cc people).
> 
> What am i obviosuly overlooking here?
> 
> Thanks!
> 
> _Kate Wilson
> 
> 
> 
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> 
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> 
> 
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> Buy a copy at http://rtbook.bestpractical.com
> 
> 
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> _______________________________________________
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> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
> 
> 
> We're hiring! Come hack Perl for Best Practical:
> http://bestpractical.com/about/jobs.html