[rt-users] cc only kinda working

[kate.wilson]

Hi,

Ok so the problem is fixed thanks to many responses to my email. this list
rocks!

anyway...

so i added a global scrip that is "on transaction", "notify other
recipients" using "global template transaction". thank you joseph for your
help!!!

I'm sure there may be other ways to "fix" it, but this seems to be working.

Thanks everyone =)

_kate

-----Original Message-----
From: Kelly F. Hickel [mailto:kfh at mqsoftware.com]
Sent: Wednesday, April 26, 2006 4:17 PM
To: tmaciak at ci.grand-rapids.mi.us; kate.wilson at inforonics.com;
klusk at brit.com; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] cc only kinda working


This is the default behavior.  Clipped from /opt/rt3/etc/RT_Config.pm:
# By default, RT doesn't notify the person who performs an update, as
they
# already know what they've done. If you'd like to change this
behaviour,
# Set $NotifyActor to 1

Set($NotifyActor, 0);




NOTE: if you want to change this, add:
Set($NotifyActor, 1);
To /opt/rt3/etc/RT_SiteConfig.pm (don't ever change RT_Config.pm
itself).

-- 

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh at mqsoftware.com


> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of tmaciak at ci.grand-
> rapids.mi.us
> Sent: Wednesday, April 26, 2006 3:05 PM
> To: kate.wilson at inforonics.com; klusk at brit.com; rt-
> users at lists.bestpractical.com
> Subject: RE: [rt-users] cc only kinda working
> 
> I have found that RT never emails you if you enter your address and
> are logged in as that user (with that address).
> 
> Yes indeed kind of strange, but maybe it figures why send an email to
> yourself when you are the one doing the updating/creating etc. ??
> 
> T.J. Maciak
> 
> Internet/Intranet Developer
> Department of IT
> City of Grand Rapids
> P: (616)456-3713
> F: (616)456-3448
> 
> 
> -----Original Message-----
> From: kate.wilson [mailto:kate.wilson at inforonics.com]
> Sent: Wednesday, April 26, 2006 4:01 PM
> To: 'Kristopher Lusk'; kate.wilson; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] cc only kinda working
> 
> If add kate.wilson at inforonics.com into the cc field and then click
> save
> changes then update the following gets placed in the ticket:
> 
> "RT-Send-CC: 	kate.wilson at inforonics.com"
> 
> But in the outgoing email, the cc does not get added. this is very
> strange.
> could it be a permissioning thing or perhaps a scrip issue?
> 
> thanks for helping me try to sort this out!
> 
> _kate
> 
> -----Original Message-----
> From: Kristopher Lusk [mailto:klusk at brit.com]
> Sent: Wednesday, April 26, 2006 3:43 PM
> To: 'kate.wilson'; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] cc only kinda working
> 
> 
> You're welcome.
> 
> Hmmm that's interesting.  Well, I'm not sure how to fix that in the
> code.
> But if you click the [Save Changes] button before you click the
> [Update
> Ticket] button, don't the new CCs you add in the 'CC:' text box get
> added to
> the list of recipients below the 'Message:' text box?
> 
> Kris
> 
> -----Original Message-----
> From: kate.wilson [mailto:kate.wilson at inforonics.com]
> Sent: Wednesday, April 26, 2006 2:32 PM
> To: 'Kristopher Lusk'; kate.wilson; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] cc only kinda working
> 
> Thank you for the response!
> 
> I have the default already set up:
> "On Correspond Notify Requestors and Ccs with template Correspondence"
> 
> and it does notify CC's that have been assigned below the message text
> bow,
> just not the one above it.
> 
> 
> 
> 
> -----Original Message-----
> From: Kristopher Lusk [mailto:klusk at brit.com]
> Sent: Wednesday, April 26, 2006 3:26 PM
> To: 'kate.wilson'; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] cc only kinda working
> 
> 
> You need a Scrip that says "On Correspond Notify Ccs with template
> Correspondence".  You probably just have one that says "On Correspond
> Notify
> AdminCcs with template Correspondence".
> 
> Kris
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of
> kate.wilson
> Sent: Wednesday, April 26, 2006 2:04 PM
> To: 'rt-users at lists.bestpractical.com'
> Subject: [rt-users] cc only kinda working
> 
> I have RT 3.4.4 installed and has been used for a while now. Here's my
> problem:
> 
> In a ticket that already exists, a user click reply. IF the user adds
> an
> email address into "CC" at the top of the ticket (right above the
> "subject"
> field) the email does not go to that recipient. Now, anyone that is on
> the
> "cc" list below the "Message" box on the ticket gets a copy of it just
> fine
> (i.e. the watch as cc people).
> 
> What am i obviosuly overlooking here?
> 
> Thanks!
> 
> _Kate Wilson
> 
> 
> 
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> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
> 
> 
> We're hiring! Come hack Perl for Best Practical:
> http://bestpractical.com/about/jobs.html