On Thu, 2006-04-27 at 08:57 -0700, Schultz, Eric wrote: > I believe you want this in your Custom Condition section: > > # Process only if this is a new ticket. > return 1 if ($self->TransactionObj->Type eq 'Create'); > Isn't that just what the 'On Create' standard condition does? -- Joshua Colson <jcolson at voidgate.org>