[rt-users] Detecting "new" ticket in a template

[Rick Russell]

Samuel P. Howard wrote:
> Any suggestions or code fragments?

Template code:


Subject: {$Ticket->Subject}


{
if ( ($Ticket->Status eq 'new') || ($Ticket->Status eq 'open') ||
($Ticket->Status eq 'stalled') )
  {
$OUT .=
"Thank you for submitting a request regarding

blah blah blah yada yada yada

";
  }
elsif ($Ticket->Status eq 'resolved')
  {
$OUT .=
"Thank you for contacting the Information Technology Help Desk.
For record-keeping purposes, we have assigned a ticket number
to your request

blah blah blah yada yada yada

";
  }
}

You may review this request at

  {$RT::WebURL}SelfService/Display.html?id={$Ticket->id}


                        Thank you,
                        Rice University, Information Technology
                        {$Ticket->QueueObj->CorrespondAddress()}
-------------------------------------------------------------------------
{$Transaction->Content()}


end code!

Rick R.
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