[rt-users] Detecting "new" ticket in a template
Schultz, Eric
ESchultz at corp.untd.com
Thu Apr 27 12:13:39 EDT 2006
Whoops, neglected to see that you wanted to do something in the
template. Sorry.
> Right, and this brings us back to having 3 scrips and 3
> templates again
> .... :(
>
> That's why I am trying to figure out how to do it in the template.
>
> Thanks,
> Sam
>
> Joshua Colson wrote:
> > On Thu, 2006-04-27 at 08:57 -0700, Schultz, Eric wrote:
> >
> >
> >> I believe you want this in your Custom Condition section:
> >>
> >> # Process only if this is a new ticket.
> >> return 1 if ($self->TransactionObj->Type eq 'Create');
> >>
> >>
> >
> > Isn't that just what the 'On Create' standard condition does?
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