[rt-users] Calling method Headers in Custom Condition

Thu Apr 27 22:43:17 EDT 2006

Or check that the transaction has attachments.

On 4/28/06, Todd Chapman <todd at chaka.net> wrote:
> Your scrip runs on every transaction that happens on the
> ticket. Not every transaction has attachments. You need
> to see if it is a Create transaction before checking
> headers.
>
> return 0 if $self->TransactionObj->Type eq 'Create';
>
> -Todd
>
> On Thu, Apr 27, 2006 at 05:05:03PM +1000, john habermann wrote:
> > Hi
> >
> > I have a queue called database which had been setup to recieve emails
> > from a form. I had set up a simple approval process by following the
> > wiki so I created an approv-database queue and then have a template in
> > the database queue that creates a Ticket in the approv-database queue
> > when a ticket is created in the database queue.
> >
> > The usage of the database queue has expanded beyond just accepting
> > emails from the form and other tickets that are created in it don't
> > need to be approved so I have been trying to change the database queue
> > so that only tickets created by the form emails will trigger an
> > approval.
> >
> > To do this I have the form inserting a header "RT-Formname" and I then
> > changed the "Request Approval" scip in the database queue so it used a
> > custom condition rather than the default "On create" condition. This
> > is what I have in my Custom Condition:
> > --------------------------------
> > my $header = $self->TransactionObj->Attachments->First->Headers();
> > $header =~ s/\n\s+/ /g;
> > my $formname = '';
> > if ($header =~ /^Formname: (.*?)$/m) {
> >         $formname = $1;
> >         $RT::Logger->debug("the headers are $formname");
> > }
> > else {
> >         $RT::Logger->debug("didn't match");
> > }
> > $RT::Logger->debug("the formname is $formname");
> > return undef unless ($formname eq "Database");
> > return 1;
> > -------------------------------
> >
> > This appears to work fine as if I create a ticket through the web
> > interface in RT then the Request Approval scrip is not called and a
> > ticket is created that doesn't trigger the approval process. When I
> > send in a email from the form the approval process is triggered as
> > before so a ticket is created that is pending approval but even though
> > it appears to work fine and the tickets are created I am getting this
> > in the rt.log file:
> >
> > ------------------------------
> > [Thu Apr 27 06:24:25 2006] [error]: Scrip 16 IsApplicable failed:
> > Can't call method "Headers" on an undefined value at (eval 602) line
> > 1.
> >
> > Stack:
> >   [(eval 602):1]
> >   [/usr/share/request-tracker3.4/lib/RT/ScripCondition_Overlay.pm:219]
> >   [/usr/share/request-tracker3.4/lib/RT/Scrip_Overlay.pm:438]
> >   [/usr/share/request-tracker3.4/lib/RT/Scrips_Overlay.pm:228]
> >   [/usr/share/request-tracker3.4/lib/RT/Transaction_Overlay.pm:160]
> >   [/usr/share/request-tracker3.4/lib/RT/Record.pm:1373]
> >   [/usr/share/request-tracker3.4/lib/RT/Ticket_Overlay.pm:3439]
> >   [/usr/share/request-tracker3.4/lib/RT/Ticket_Overlay.pm:3176]
> >   [(eval 579):14]
> >   [/usr/share/request-tracker3.4/lib/RT/ScripAction_Overlay.pm:220]
> >   [/usr/share/request-tracker3.4/lib/RT/Scrip_Overlay.pm:477]
> >   [/usr/share/request-tracker3.4/lib/RT/Scrips_Overlay.pm:235]
> >   [/usr/share/request-tracker3.4/lib/RT/Transaction_Overlay.pm:160]
> >   [/usr/share/request-tracker3.4/lib/RT/Record.pm:1373]
> >   [/usr/share/request-tracker3.4/lib/RT/Ticket_Overlay.pm:3439]
> >   [/usr/share/request-tracker3.4/lib/RT/Ticket_Overlay.pm:3176]
> >   [/usr/share/request-tracker3.4/html/Approvals/index.html:80]
> >   [/usr/share/request-tracker3.4/html/autohandler:215]
> >  (/usr/share/request-tracker3.4/lib/RT/Condition/UserDefined.pm:67)
> > [Thu Apr 27 06:24:25 2006] [debug]: About to commit scrips for
> > transaction #7809
> > (/usr/share/request-tracker3.4/lib/RT/Transaction_Overlay.pm:167)
> > -----------------------------------
> > I also appear to be getting this notice when other tickets are being
> > created in other queues as I just noticed that it appeared in the log
> > when some created a ticket in the support queue.
> >
> > I am thinking that it is something to do with IsApplicable but not
> > quite sure that is supposed to apply given that the code is being
> > executed through the Userdefinied.pm condition. If anyone can shed any
> >  light or point me to some more info on this subject I would
> > appreciate it, have looked on the Wiki and also in the RT Essentials
> > book but couldn't find much that helped me figure out why this error
> > was happening although it helped me figure out how to to get this far.
> >
> > cheers
> > John
> > --
> > John Habermann
> > The Wilderness Society
> > www.wilderness.org.au
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> >
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> >
> >
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> >
> >
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>
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>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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>
>
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>

--
Best regards, Ruslan.