[rt-users] Priority status messages

[Roedel, Mark]

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jesse
Vincent
Sent: Thursday, April 27, 2006 12:02 PM
To: Michael Dunne
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Priority status messages


On Thu, Apr 27, 2006 at 12:43:45PM -0400, Michael Dunne wrote:
>> Our call center would like to have priority system messages appear on

>> their RT at a glance page. An example would be if our company were 
>> experiencing a problem with our PBX, data ingestion, or anything that

>> affects a large number of clients. A call center employee could then 
>> post a message that would propagate to all users referencing the
issue
>> and ticket number.
>
> You want RT::Extension::ServiceUpdates...Which we built a while back
> and failed to release. I've remedied that problem. It should be on
CPAN today.

Sounds handy...in its current state, what (if any) control does it offer
over who has permission to create updates and who has permission to view
them?


--
Mark Roedel
Web Programmer / Analyst
LeTourneau University