[rt-users] Priority status messages

[Jesse Vincent]

On Thu, Apr 27, 2006 at 12:43:45PM -0400, Michael Dunne wrote:
> Greetings,
> 
>  Hopefully someone has a tip as to how to accomplish this :-)
> 
> Our call center would like to have priority system messages appear on their
> RT at a glance page. An example would be if our company were experiencing a
> problem with our PBX, data ingestion, or anything that affects a large
> number of clients. A call center employee could then post a message that
> would propagate to all users referencing the issue and ticket number.

You want RT::Extension::ServiceUpdates...Which we built a while back and
failed to release. I've remedied that problem. It should be on CPAN
today.

> 
> I apologize for the vagueness of the question, I am new to RT and am still
> getting a feel for what can and can't be done with this wonderful program.
> Any suggestions or tips would be greatly appreciated.
> 
> Thanks,
> 
> Mike
> 
> 
> 
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