[rt-users] Priority Escalation

[Josh Barron]

Hi everyone,

 

Maybe I'm missing something but I setup my queues to have priority of 1
and "overtime move priority to 100."


I've left the tickets alone for several days to test, and so far have
not gotten a single ticket to move up in priority, even the tickets that
have set DUE dates.  

 

Whats up?  Do I have to run a CRON using rt-crontool or rt-escalate for
something like this?  It seems redundant that one would have to do that
considering the option is in the GUI.

 

-Thanks,

Josh

 

I'm running 3.6.0

 

 

Josh Barron

Systems Administration

NetCentral Inc.

 

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