[rt-users] Priority Escalation

[Mathew]

Yes, you do have to run either rt-crontool or rt-escalate.  The GUI only 
allows you to set the variables for these two tools to use, it doesn't 
actually change the priority.

I've been testing rt-escalate and have received code from the author 
which will prevent the Last Updated field from being altered every time 
the priority is changed.  I will post this when I get to work tonight.

Mathew Snyder

Josh Barron wrote:
> Hi everyone,
> 
>  
> 
> Maybe I’m missing something but I setup my queues to have priority of 1 
> and “overtime move priority to 100.”
> 
> 
> I’ve left the tickets alone for several days to test, and so far have 
> not gotten a single ticket to move up in priority, even the tickets that 
> have set DUE dates. 
> 
>  
> 
> Whats up?  Do I have to run a CRON using rt-crontool or rt-escalate for 
> something like this?  It seems redundant that one would have to do that 
> considering the option is in the GUI.
> 
>  
> 
> -Thanks,
> 
> Josh
> 
>  
> 
> I’m running 3.6.0
> 
>  
> 
>  
> 
> Josh Barron
> 
> Systems Administration
> 
> /*/NetCentral Inc./*/
> 
>  
> 
> 
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