[rt-users] Customizing the ticket name

[Stefan Franck]

Hi,

RT uses a ticket number in order to associate email correspondence with 
issues in the system. This number is preceded by a name / identifier. I 
want to change this name into something else, currently it is my 
hostname. It may sound stupid, but I really didn't find out how to do 
this in the wiki, in the interface or in the archives of the mailinglist.
Although this most likely is very simple, I can't figure it out. Any 
help is appreciated!

Cheers,
Stefan