[rt-users] Customizing the ticket name

[Mathew Snyder]

Stefan Franck wrote:
> Hi,
> 
> RT uses a ticket number in order to associate email correspondence with
> issues in the system. This number is preceded by a name / identifier. I
> want to change this name into something else, currently it is my
> hostname. It may sound stupid, but I really didn't find out how to do
> this in the wiki, in the interface or in the archives of the mailinglist.
> Although this most likely is very simple, I can't figure it out. Any
> help is appreciated!
> 
> Cheers,
> Stefan
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Try Organization Name or something similar near the top of RT_Siteconfig.pm

Mathew Snyder