[rt-users] Shredder installation problem

[Mathew Snyder]

I have figured out the problem.  As per Ole Craig's thought on the 
matter, it would appear that somewhere along the line either manually or 
through other means the umask had been set to 0077.  By entering the 
command umask 022 I am able to perform the installation and have 
everything work as expected.

Mathew Snyder

Mathew wrote:
> I'm actually installing to an rt directory in /usr/local/.  I hadn't 
> done a recursive chown but had found that the Callbacks directory under 
> share/html is not getting the proper mode when rt is initially 
> installed.  Since Shredder places files in this directory, they were not 
> accessible.  Chmod'ing the directory to 755 (installs as 700) allows 
> Shredder to perform properly.  Chmod'ing other directories is also 
> needed, such as local/sbin.
> 
> I haven't checked the umask so I'll do that when I get in to work 
> tomorrow night.  Thanks for that advice.
> 
> Mathew Snyder
> 
> Ole Craig wrote:
>> On Sun, 2006-07-30 at 02:14 -0400, Mathew Snyder wrote:
>>> Again, I'm testing a new installation of RT v3.6.0 with RTx::Shredder.
>>> However, when I install Shredder I get this
>>>
>>> The requested URL /Admin/Tools/Shredder/ was not found on this server.
>>>
>>> I'm finding that the directories created and used during installation
>>> are being chmod'ed to 700 making them not readable by the rt group/user.
>>>  Why is this happening?  I'm installing as root and have also installed
>>> using sudo.  I get the same results everytime.  Shredder is not 
>>> showing up?
>>>
>>> Please...help me.  I need this to be working.
>>
>>
>> Matthew -
>>     What's root's umask? What are the permissions on each directory in 
>> the
>> hierarchy? (i.e. if you're using the defaults, what are the permissions
>> on /, /opt, and /opt/rt3?)
>>
>>     Is the problem not solved by a simple recursive chown on the install
>> directory?
> 
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