[rt-users] Automatically set ticket to stalled

[Andrew Nicols]

On 8/7/06, Mathew Snyder <jokermjs19 at comcast.net> wrote:

> I appreciate your response.  I've been trying to find a way to
> indoctrinate myself in the code of RT but could not find a place to
> start.  Your information might allow me to start tooling around with it
> without actually giving me the answer.  Thanks


I just tried it (for fun of course;)) and just replaced every occurence of
SetPriority with SetStatus in the file and it worked out of the box :)

The UntouchedInHours condition isn't a standard condition so you might want
to have a look at http://wiki.bestpractical.com/index.cgi?UntouchedInHours

I'd say that's the easiest way of getting it to work, and then just use the
crontool with the syntax I suggested below.

As I say, I'm new to RT too so I may be barking up the wrong tree. You may
also find the guide at
http://wiki.bestpractical.com/index.cgi?CleanlyCustomizeRT particularly
helpful,
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