[rt-users] Sorting Ticket History

[Ruslan Zakirov]

Form wiki:
Can I reverse order of transactions on history page?

A: Yes. RT-3.4.6 and 3.6.1 have global config option
OldestTransactionFirst. RT-3.7 allows user to change this option in
preferences. Below patch has more features then in the core, feel free
to update patch to 3.6 or 3.7 code and submet to devel list.

So 3.6.1 has global config option, you can upgrade if it works for you.
Patch on the page has additional feature - link on the display patch
that allows user to change order. If you need this feature you should
port patch to whatever version of RT you're using.

On 8/9/06, Josh Barron <joshb at netcentralinc.com> wrote:
> Hi!
>
> That patch looks like it does the trick, but it only specifically
> mentions versions up to 3.4.5.  I am currently running 3.6.  Has anyone
> else patched this version to success or should I Just upgrade to 3.6.1?
>
> -Josh
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Ruslan
> Zakirov
> Sent: Tuesday, August 08, 2006 2:58 PM
> To: Alexandr Ciornii
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Sorting Ticket History
>
> http://wiki.bestpractical.com/?ReverseHistoryOrder
>
> On 8/9/06, Alexandr Ciornii <alexchorny at gmail.com> wrote:
> > Hello!
> >
> > 2006/8/8, Josh Barron <joshb at netcentralinc.com>:
> > > Is there a way to change the default behavior of RT when displaying
> ticket
> > > history.  I would like it to show the most recent updates/replies at
> the top
> > > of the history instead of at the bottom.
> >
> > 1. You can upgrade to 3.6.1, there is a new configuration option.
> > 2. You can copy html/Ticket/Elements/ShowHistory from 3.6.1, if you
> > are using 3.5+
> > (test before using).
> > 3. Backport changes from 3.6.1 if you are using older version.
> >
> > --
> > Alexandr Ciornii, http://chorny.net
> > _______________________________________________
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> >
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> >
> >
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> >
>
>
> --
> Best regards, Ruslan.
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>


-- 
Best regards, Ruslan.