[rt-users] RTx-Shredder question

[Mathew Snyder]

Marco Avvisano wrote:
> 
> I'm trying to use RTx-Shredder on RT 3.6.0 from command line:
> 
> /opt/rt3/local/sbin/rtx-shredder --plugin 'Tickets=queue, queuename'
> 
> and return this error:
> 
> [crit]: Couldn't wipeout object: Can't call method "IsLocal" on an
> undefined value at /opt/rt3/lib/RT/URI.pm line 247, <STDIN> line 1.
> (/opt/rt3/lib/RT.pm:317)
> 
> 
> 
> any ideas ?
> 
> Marco
> 
>> ----- Original Message ----- From: "Ruslan Zakirov"
>> <ruslan.zakirov at gmail.com>
>> To: <spydrrrrr at gmail.com>
>> Cc: <rt-users at lists.bestpractical.com>
>> Sent: Friday, July 14, 2006 2:38 PM
>> Subject: Re: [rt-users] RTx-Shredder question
>>
>>
>>> As I remember one of users reported that shredder deletes 500 records
>>> from different tables of his DB for four tickets only. Really the
>>> tickets table is "la punta dell'iceberg".
>>>
>>> On 7/13/06, spydrrrrr at gmail.com <spydrrrrr at gmail.com> wrote:
>>>> I had a question about removing ticket from the database...
>>>>
>>>> I am not a database expert so this will be a "green" question...
>>>>
>>>> Instead of using RTx-Shredder why can't I simply run a query against
>>>> the
>>>> database to remove any tickets with the status of deleted? Will that
>>>> leave
>>>> too many other linked tables with data that is not linked? Is that
>>>> why we
>>>> should use RTx-Shredder?
>>>>
>>>> On my test Installs of RT I have deleted data this way without an
>>>> issue...
>>>>
>>>> Just curious...
>>>>
>>>>
>>>>
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>>>>
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>>>>
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>>>>
>>>>
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>>>>
>>>>
>>>
>>>
>>> -- 
>>> Best regards, Ruslan.
>>> _______________________________________________
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>> Community help: http://wiki.bestpractical.com
>>> Commercial support: sales at bestpractical.com
>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>> Buy a copy at http://rtbook.bestpractical.com
>>>
>>>
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>>> http://bestpractical.com/about/jobs.html
>>
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy
> a copy at http://rtbook.bestpractical.com
> 

I'm no expert but I don't think there is supposed to be a space between
the comma and the queuename:

/opt/rt3/local/sbin/rtx-shredder --plugin 'Tickets=queue,queuename'


Mathew Snyder