[rt-users] Re: Difficulty with the mailgate after upgrade to 3.6.1.

[Ruslan Zakirov]

Check if mailgate command uses --action argument.

On 8/9/06, Frances Albemuth <frances.cincinattus at gmail.com> wrote:
>  Apologies for the abortive post...
>
>   I've been running 3.6.0rc2 for some time with good success, and
> interested in the new features as well as wanting to settle on a
> release instead of sticking with an RC, I upgraded to 3.6.1 yesterday.
>   For the most part everything went smoothly enough, but somewhere
> along the way our mailgate broke.  I'm receiving the classic:
>
> RT could not load a valid user, and RT's configuration does not allow
> for the creation of a new user for this email
> (alegititimateaddress at example.com).
>
> You might need to grant 'Everyone' the right 'CreateTicket' for the
> queue Tier II Support.
>
>   I've verified that 'Everyone' has the right to CreateTicket both
> globally and specific to the queue in question.  I'm having
> difficulties squeezing out a more detailed error.  When I test
> rt-mailgate from the command line, there are no unique complaints
> sending to stdout, but of course the same error shows up in the RT
> administrators mail box, in the apache logs, and in syslog.
>
>  Anyone have an idea of what might have gone awry here?
>
>  Thanks in advance,
>
>   -FC
>
> On 8/9/06, Frances Albemuth <frances.cincinattus at gmail.com> wrote:
> >  Hi all,
> >
> >  I've been running version 3.6.0rc2 for some time with
> >
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-- 
Best regards, Ruslan.