[rt-users] scripts fail in 3.6.x

[Drew Barnes]

A lot has changed between 3.0.12 and 3.6.1  You probably need to rewrite 
your template as some syntax has no doubt changed.  I would be very 
hesitant to call this a bug.

Indeed, the default autoreply template which seems to work for me uses 
{$Ticket->Subject} and not {$Tickets{"TOP"}->Subject}.  Perhaps this is 
where you should start?



Sven Sternberger wrote:
> Hello!
>
> I already send this bug, but I don't get an answer and it still
> doesn't work in rt3.6.1
>
> I use the Action "Create Tickets", and defined a Template which works
> fine in 3.0.12 but after migration in 3.6 it fails. The subject of the
> new tickets is not set correctly
>
> The resulting tickets gets subjects like "ARRAY(0xa41bae8)", 
>
> the corresponding code in the Template is
>   
> Subject: CC_BringInto: NOC-Net/{$Tickets{"TOP"}->Subject}
> <<
>
> In the log file of rt I see:
> [warning]: Attempt to use reference as lvalue in substr
> at /usr/lib/perl5/site_perl/5.8.5/DBIx/SearchBuilder/Record.pm line 981.
> <<
> I use RT3.6.1/mysql on a RHEL4.2 (compatible) machine.
>
> best regards!
>
> sven
>
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-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati