[rt-users] LimitQueue Problem from Script

[Torsten Brumm]

Hi RT Users,

hopefully someone can help me with this issue.

I have a perl Script (i think from Dirk Papes Homepage) StalledUntilNow.pm.
This works fine so far. It looks for all tickets with a specific Status and
a special Starts Value:

  $self->TicketsObj->LimitStatus(VALUE => 'stalled', OPERATOR => '=') or
die;
  $self->TicketsObj->LimitDate(FIELD => 'Starts', OPERATOR => '>', VALUE =>
$unsetiso);
  $self->TicketsObj->LimitDate(FIELD => 'Starts', OPERATOR => '>',
    VALUE => 'main.LastUpdated', QUOTEVALUE => 0) or die;
  $self->TicketsObj->LimitDate(FIELD => 'Starts', OPERATOR => '<', VALUE =>
$iso) or die;


Now i have tried to limit the search to a specific queue and the Script
doesn't work anymore, no error, but didn't find a ticket. My Change look
like:

  $self->TicketsObj->LimitQueue(VALUE => 'GAI_BreakBulk');
  $self->TicketsObj->LimitStatus(VALUE => 'stalled', OPERATOR => '=') or
die;
  $self->TicketsObj->LimitDate(FIELD => 'Starts', OPERATOR => '>', VALUE =>
$unsetiso);
  $self->TicketsObj->LimitDate(FIELD => 'Starts', OPERATOR => '>',
    VALUE => 'main.LastUpdated', QUOTEVALUE => 0) or die;
  $self->TicketsObj->LimitDate(FIELD => 'Starts', OPERATOR => '<', VALUE =>
$iso) or die;

Whats going wrong? I'm at the end of my Ideas..

Thanks for any help.

Torsten

-- 
MFG

Torsten Brumm

http://www.torsten-brumm.de
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