[rt-users] Mail Bounce Issue

[Steve Berg]

Thanks for the comment Drew... any idea which template to look at?  They 
are all the defaults and I went through each one and couldn't see where 
an email address is added.

My templates are below for Correspondence & Admin Correspondence


Default correspondence template
-------------------------------
RT-Attach-Message: yes

{$Transaction->Content()}

Ticket <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >

Default admin correspondence template
-------------------------------------
RT-Attach-Message: yes


<URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >

{$Transaction->Content()}




Drew Barnes wrote:
> To: "AdminCc of itsupport Ticket #2528":;
> 
> You have an error in your template it looks like.  It is trying to send 
> to a HIGHLY invalid address, as quoted above.
> 
> 
> Steve Berg wrote:
>> RT Team,
>>
>> I've been getting this bounce from sendmail ever since I started using 
>> RT and want to try to work out why it's happening.  The bounce is 
>> below and it's complaining about the syntax of the AdminCC address.
>>
>> In my ticket queue I have 5 named individuals that are AdminCCs and I 
>> checked their addresses and they are all correct and they are 
>> receiving emails from the ticketing system.
>>
>> Where else should i check?
>>
>> Thanks
>>
>> -Steve
>>
>> ================================================================================= 
>>
>> Date: Thu, 10 Aug 2006 09:59:13 -0700
>> From: Mail Delivery Subsystem <MAILER-DAEMON at itsvr1.xxx.local>
>> To: apache at itsvr1.xxx.local
>> Subject: Returned mail: see transcript for details
>> Parts/Attachments:
>>   1 Shown      8 lines  Text
>>   2 Shown    372 bytes  Message, "Delivery Status"
>>   3 Shown     21 lines  Text
>> ----------------------------------------
>>
>> The original message was received at Thu, 10 Aug 2006 09:59:13 -0700
>> from apache at localhost
>>
>>   ----- The following addresses had permanent fatal errors -----
>> "AdminCc of itsupport Ticket #2528":;
>>
>>   ----- Transcript of session follows -----
>> 553 5.1.3 "AdminCc of itsupport Ticket #2528":;... List:; syntax 
>> illegal for recipient addresses
>>
>>    [ Part 2: "Delivery Status" ]
>>
>> Reporting-MTA: dns; itsvr1.xxx.local
>> Arrival-Date: Thu, 10 Aug 2006 09:59:13 -0700
>>
>> Final-Recipient: RFC822; "553 List:; syntax illegal for recipient 
>> addresses"@itsvr1.xxx.local
>> X-Actual-Recipient: rfc822; "553 List:; syntax illegal for recipient 
>> addresses"@itsvr1.xxx.local
>> Action: failed
>> Status: 5.1.3
>> Last-Attempt-Date: Thu, 10 Aug 2006 09:59:13 -0700
>>
>> Return-Path: <apache>
>> Received: (from apache at localhost)
>>        by itsvr1.xxx.local (8.13.1/8.13.1/Submit) id k7AGxD6t021818;
>>        Thu, 10 Aug 2006 09:59:13 -0700
>> Date: Thu, 10 Aug 2006 09:59:13 -0700
>> Subject: [itsupport #2528] Remaning issues from new disk set up
>> From: "Chris Clark " <itsupport at itsupport.xxx.local>
>> Reply-To: itsupport at itsupport.xxx.local
>> In-Reply-To:
>> References: <RT-Ticket-2528 at xxx.local>
>> Message-ID: <rt-3.4.5-18446-1155229152-744.2528-5-0 at xxx.local>
>> Precedence: bulk
>> X-RT-Loop-Prevention: itsupport
>> RT-Ticket: itsupport #2528
>> Managed-by: RT 3.4.5 (http://www.bestpractical.com/rt/)
>> RT-Originator: cclark at xxx.com
>> To: "AdminCc of itsupport Ticket #2528":;
>> MIME-Version: 1.0
>> Content-Type: text/plain; charset="utf-8"
>> Content-Transfer-Encoding: 8bit
>> X-RT-Original-Encoding: utf-8
>>
>>
>>
>>
>>
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>