[rt-users] Mail Bounce Issue

[Drew Barnes]

To: "AdminCc of itsupport Ticket #2528":;

You have an error in your template it looks like.  It is trying to send 
to a HIGHLY invalid address, as quoted above.


Steve Berg wrote:
> RT Team,
>
> I've been getting this bounce from sendmail ever since I started using 
> RT and want to try to work out why it's happening.  The bounce is 
> below and it's complaining about the syntax of the AdminCC address.
>
> In my ticket queue I have 5 named individuals that are AdminCCs and I 
> checked their addresses and they are all correct and they are 
> receiving emails from the ticketing system.
>
> Where else should i check?
>
> Thanks
>
> -Steve
>
> ================================================================================= 
>
> Date: Thu, 10 Aug 2006 09:59:13 -0700
> From: Mail Delivery Subsystem <MAILER-DAEMON at itsvr1.xxx.local>
> To: apache at itsvr1.xxx.local
> Subject: Returned mail: see transcript for details
> Parts/Attachments:
>   1 Shown      8 lines  Text
>   2 Shown    372 bytes  Message, "Delivery Status"
>   3 Shown     21 lines  Text
> ----------------------------------------
>
> The original message was received at Thu, 10 Aug 2006 09:59:13 -0700
> from apache at localhost
>
>   ----- The following addresses had permanent fatal errors -----
> "AdminCc of itsupport Ticket #2528":;
>
>   ----- Transcript of session follows -----
> 553 5.1.3 "AdminCc of itsupport Ticket #2528":;... List:; syntax 
> illegal for recipient addresses
>
>    [ Part 2: "Delivery Status" ]
>
> Reporting-MTA: dns; itsvr1.xxx.local
> Arrival-Date: Thu, 10 Aug 2006 09:59:13 -0700
>
> Final-Recipient: RFC822; "553 List:; syntax illegal for recipient 
> addresses"@itsvr1.xxx.local
> X-Actual-Recipient: rfc822; "553 List:; syntax illegal for recipient 
> addresses"@itsvr1.xxx.local
> Action: failed
> Status: 5.1.3
> Last-Attempt-Date: Thu, 10 Aug 2006 09:59:13 -0700
>
> Return-Path: <apache>
> Received: (from apache at localhost)
>        by itsvr1.xxx.local (8.13.1/8.13.1/Submit) id k7AGxD6t021818;
>        Thu, 10 Aug 2006 09:59:13 -0700
> Date: Thu, 10 Aug 2006 09:59:13 -0700
> Subject: [itsupport #2528] Remaning issues from new disk set up
> From: "Chris Clark " <itsupport at itsupport.xxx.local>
> Reply-To: itsupport at itsupport.xxx.local
> In-Reply-To:
> References: <RT-Ticket-2528 at xxx.local>
> Message-ID: <rt-3.4.5-18446-1155229152-744.2528-5-0 at xxx.local>
> Precedence: bulk
> X-RT-Loop-Prevention: itsupport
> RT-Ticket: itsupport #2528
> Managed-by: RT 3.4.5 (http://www.bestpractical.com/rt/)
> RT-Originator: cclark at xxx.com
> To: "AdminCc of itsupport Ticket #2528":;
> MIME-Version: 1.0
> Content-Type: text/plain; charset="utf-8"
> Content-Transfer-Encoding: 8bit
> X-RT-Original-Encoding: utf-8
>
>
>
>
>
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-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati